File a fraud claim.

If a Verizon Account has been created using your information, please begin your claim below by selecting the correct claim form: Consumer or Business.

Consumer claims

BEFORE you get started, here is what you will need.

• Proof of identity: A current copy of a government-issued form of identification.
  
• Proof of residence: For the period of time when the event occurred such as a rental lease, mortgage agreement or a utility bill for the address in your name and showing the date. For a rental lease or mortgage agreement, only the first page and signature page are needed.
  
• Police report: Identity theft is a crime. Therefore, we need you file a police report. If you know who used your identity, you must provide that information. It is our policy to cooperate with law enforcement in the course of their legal investigation regarding identity theft. You will need to provide a copy of this report in order to complete your claim.
  

ALL documents must be submitted in non-editable format such as a photo file (jpeg or png) or PDF. The size of each uploaded file must be under 2 MB.

Business claims

Before you get started, here is what you will need.

• Proof of identity: A current copy of a government issued photo ID of the authorized party.

• Proof of business: A copy of one of the documents from the list below:
  • Business license: Must be valid and current.
  • Registry of a non-profit organization: Issued by the Attorney General.
  • Notarized business lease: Proof of address is official documentation of your business's main address. This helps us to validate your business against the account.
  • Articles of Organization: Only the first 3 pages are needed.
  • Articles of Incorporation: One the first 2-3 pages depending on the state.
  • Certificate of good standing/formation: Issued by Secretary of State. Go to website to validate first. If not active on SOS a letter will need to be provided showing an update was requested.
  • Police report: Identity theft is a crime. Therefore, we need you file a police report. If you know who used your identity, you must provide that information. It is our policy to cooperate with law enforcement in the course of their legal investigation regarding identity theft. You will need to provide a copy of this report in order to complete your claim.

  ALL documents must be submitted in non-editable format such as a photo file (jpeg or png) or PDF. The size of each uploaded file must be under 2 MB.